The Thatch Cottage Café in Waterford

19/05/2026: Luggage service was provided at check-in and check-out. Changing rooms was no problem, as we were unable to use the stairs due to mobility issues. Breakfast was excellent and the service throughout was superb. Best regards, Beate and Marie

18/05/2026: Stayed here with my parents to celebrate my mother's 80th birthday. The team couldn't do enough for them, everyone was so friendly and helpful. Ross carried all their luggage from the car to their room - both parents have walking sticks. Leanne was also a smiling helpful lady. Karen our waitress had such a lovely way with her and kept the one liners coming which charmed my parents. They love the banter! The rooms were fantastic, comfortable, well appointed and recently refurbished. The supervisor at breakfast was excellent too, we didn't catch his name but he was another real asset. We caught him about to head out to the car with my parents luggage in the rain, just stopped him in time - we had coats he didn't! This has got to be the friendliest hotel in ireland! Well done everyone, you aced the customer journey 👏🏻