Da Roberta's Ristorante & Pizzeria in Galway

04/02/2025: Pretty good meal but not great context... An employee changing in the restaurant, an employee unpacking a purchase... But good location!

20/01/2025: I have dined here about 3/4 times over the last 3-4 years, always impressed with the delicious food. A few recent reviews regarding service caught my eye.... Previously we have always gotten excellent service, but this weekend we did notice a difference. It was a good 15 minutes after we were seated before we were asked for our orders (in this time no one came by with water, asked for our drink order etc). We tried to flag down a waitress and she brushed us off, which we were a bit unsettled by. The waitress who looked after us was polite and friendly, but she seemed really busy. The original waitress actually came back and apologised to us for not being able to help, because she was so busy. We of course accepted her apology, and I actually have a lot of respect that she took the time to apologise to us, and she really seemed genuinely sorry. Once we got out order in service was mostly up to par. I truly think this is an issue with them being understaffed/an issue with upper management. The place was full and there was only 2 waitresses and the host, there needed to be at least another 2 servers on the floor for the amount of customers. Overall, the food was amazing as it always has been. I feel bad for the staff as they are clearly overwhelmed and understaffed, which I assume is what has contributed to some of the negative reviews recently. I'm hoping that management can sort this, mainly so that their lovely staff are not working under so much unnecessary pressure. One star has been taken off for this, but otherwise this is a 10/10 restaurant for me that I will continue to visit