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09/05/2025: Disappointed with Service at Supermacs Oughterard My wife visited Supermacs in Oughterard on a Friday evening and ordered two chicken breast snack boxes. She clearly stated “chicken breast snack boxes” and even corrected the staff member when he initially repeated back “snack boxes” to ensure there was no confusion. Prior to this, I had texted her specifically requesting a chicken breast snack box, and she also only eats chicken breast herself. Despite this, when we went to eat the meals, neither box contained chicken breast. Instead, each contained a drumstick and inferior chicken pieces — I would describe it as little more than a “box of bones.” Unfortunately, we were unable to return to the restaurant at the time as we were caring for a very elderly relative. When I returned to Galway, I phoned the Oughterard branch and spoke with the manager, Hassen. He remembered the order and admitted that chicken breasts had not been included. However, his justification was that we were not charged for them — something we were never informed of at the time of purchase. Cost was €22.40 for the two boxes and a medium and large drink. He also criticised the fact that I was calling several hours after the order. I explained this was unavoidable given our circumstances. Allowing a customer to leave without fulfilling their specific order — and knowing it — is poor practice. Attempting to justify it afterward only makes it worse. I’ve been a regular Supermacs customer in Galway City and always received proper chicken breast snack boxes, with receipts to prove it. Sadly, this experience has damaged my confidence in the Supermacs brand, at least at this location. I hope the company takes steps to improve quality control and customer service.

23/04/2025: the workers need to stop starring at customers its quite concerning, also price’s are WAY to high and the slushy machine is rarely in service and curry cheese chips need more cheese than they give