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Reviews

Phoenix House Chinese Restaurant


Fieries
13/03/2025: Very authentic Chinese restaurant and amazing ambience. As soon as you step in you forget you are in central london. Great staff i would visit again. The crispy duck and the salt and pepper prawns/squid were so nice!
06/03/2025: First of all. I hope the waiter who was an asset to the business isn't sacked. I had asked the waiter what things were on the menu as every restaurant is different. ( Never asked if I was allergic to anything. Training obviously wasn't given) Ordered my meal and it was different to what was explained. It wasn't what I had ordered or explained to me. So I did tell them it was unacceptable and to take it off the bill. ( Didn't eat it most of it.) My companions food was good. The manager and young assistant ( who didn't serve us,) began given us disgusting eye contact. I felt sorry for the waiter who served us, telling us "he would lose his wages" for taking the food off the bill. Not being trained right, was not his fault. After all what manager, who puts 'morning Glory' as a vegetable dish. This is Britain and we all know what that means. Pointing this out to him politely. I was told not to bring politics into it! 🙈 He was very very rude. I felt sorry for the waiter kept saying it was his fault. I made sure I gave the waiter half of his loss of wages because he wasn't trained correctly and I had asked him for explanation of menu. He was a brilliant waiter friendy and made us feel welcome. ...not like the manager and other waiter who was throwing dirty looks at me. I will never set foot in there again. Only because of the rudeness of the manager and waiter that didn't serve us and explaination of the food.

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