The Best Restaurants in Tuam in our ranking, 3.

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TJ Loftus

Tuam

14/04/2025: Class pub. Sound owner and great pub for a chat and a pint

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31/07/2026: We stopped at this hotel yesterday evening while travelling through Tuam for the first time. We were seated quickly, our order was taken promptly, and the food arrived in good time. My daughter ordered the chicken curry, which she absolutely loved. Unfortunately, my fish and chips were a completely different experience. The chips were lovely, but the fish was very cold. I initially thought it might have been the tartar sauce, but after another bite it was clear the fish itself was cold. I even asked my daughter to try a small piece, and she also felt it seemed undercooked and soft. It took a while to get a waiter’s attention. When I finally did, I explained that the fish was cold and appeared undercooked. He apologised, took the plate away, and never returned. No replacement was offered and nobody came back to check on us. When I went to pay, I explained the situation to another woman member of staff who was very rude about it. Rather than showing any real concern, I was told that because I had eaten some of the chips and taken a couple of bites of the fish, I still had to pay the €20. The charge was eventually reduced to €8 because I had eaten “the chips and lettuce.” So even at that €8 for a few fries some salad was very over priced. I wasn’t looking for a free meal I simply expected a hot, properly cooked replacement or, at the very least, an apology and better customer service. Mistakes happen in busy kitchens, and I understand that. What I can’t understand is how the situation was handled. I left feeling my concerns weren’t taken seriously. It’s a real shame because my daughter’s meal was excellent, and the service was quick initially. Unfortunately, the poor handling of a genuine complaint has completely put me off returning.

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