The best restaurantsof indian in Letterkenny

02/01/2025: **Disappointing Experience** We ordered takeaway from Shapla on the 31st of December, and I regret to say the service was unacceptable. When I called to place the order, I asked the person on the phone to give me a moment to get the Airbnb address. Instead of being patient, he told me to call back when I was ready and ended the call abruptly. When I called back with the address, he struggled to hear me and repeatedly moaned in frustration, even though I repeated myself several times. When the delivery driver arrived, I couldn’t tell if it was the same person or not, but the attitude was just as unpleasant. We told him to give us a second while we grabbed the cash for our €90 order, and he sighed, placed the food on the ground, and snatched the money rudely before walking away without a word. As for the food, the quality was equally disappointing. I found a hair in the food, the rice was unsalted, the chips were cold, and the butter chicken tasted like leftover curry sauce from the day before. The only redeeming item was the naan bread, but even that was overly doughy. I understand it was New Year’s Eve and a busy time, but this does not excuse such poor service and attitude. Customer service is crucial in the restaurant industry, and sadly, none of that was evident during our experience. I would not recommend this place to anyone, and I hope the management takes this feedback seriously to improve both their food quality and their attitude toward customers.

21/12/2024: This seems to have turned into a "Just Eat" takeaway, whereby they have diners eating in, but don't really need them. The door banged endlessly due to deliveries, but waiter blamed the wind. Loud phone ringing constantly due to people calling up to order takeaways. Restaurant was not warm enough for dining in. Food was very ordinary, but the nan was nice. Overall, not a pleasant experience at all.