Jacobs Cottage in Kilkenny

The service is excellent, especially thanks to Joel for his advice and help. The hotel is very, very nice. However, the value for money isn't great; it's expensive for the quality of the facilities.

While the hotel is very beautiful, it feels like they rely on their historic charm over actually providing premium products. We booked our room through a third party (which may have led to some of the issues) but we did not get the room we booked. We paid for a King, but got a Full and a Single. A married couple sleeping on the full was less than spacious. The mattress was beyond hard, my spouse and I woke up with shoulder and hip pain all night. There were no outlets by the headboard to plug in electronics. The tv in the room was very small and dated. The bathroom tub wasn’t angled properly, resulting in you standing in water your entire shower. The bathroom toiletries appeared to be watered down, as they were very runny. The bathroom towels were very thin, but did the job. The hotel location was convenient, customer service was excellent, I appreciated the welcome cocktails, and the hotel was beautiful, but at the end of the day of your room is uncomfortable there’s no point in staying there.

Centrally located. Reception always staffed. Rooms were generally clean.

The bar was lovely with great service on 9/15. The tenders- buffalo style were better than the ones I had in Buffalo. Great bar- T&G ! After a mediocre experience and an awful experience in nearby restaurants it was a pleasure to have a great experience here for dinner.