Mackens The Cape Bar, The Undertakers in Wexford

26/12/2025: I stayed here the day before Christmas Eve and overall the experience was just okay. The check-in process was awkward from the start. The reception staff member serving me walked away mid-conversation after asking if I was checking in, and another staff member had to take over. It came across as abrupt and unprofessional, especially for a four-star property. I've read the low rating reviews and it looks like other people have similar experiences. Not very good for a 4 star Hotel, this isn't Ibis Budget. There was also confusion at reception with Christmas gifts displayed behind the desk. Every other guest checking in or out appeared to be receiving one, but my partner and I didn’t. When we asked, we were told the gifts were only for people buying gift cards, but there was no sign explaining this and we weren’t offered the option to purchase one either at check in. Given it was the day before Christmas Eve, it felt uncomfortable and a bit excluding. I later double checked with another staff member and was told the same thing, which just reinforced that clearer communication was needed. Maybe the person running reception should work elsewhere. The hotel itself was okay. The gym felt quite run down with older equipment, but the pool looked nice. I’ve since read other reviews mentioning similar issues with reception staff, so it may be time for management to review how the front desk is run, as the poor service experience seems to be a recurring problem. I'm glad I am not the only one!

23/12/2025: Had a beautiful evening meal here food was tremendous and great value