Shipmates in Ardmore

08/02/2025: Incredible views. Food in the restaurant was good and staff were friendly. However don’t expect much luxury, does not feel like a 5 star hotel at all. Very dated with mismatched furnishings and in general lacks any attention to detail. Breakfast was limited. Very expensive price per night for what you get in return

07/02/2025: This is quite the place to visit and stay. This hotel was beautiful and the staff were very helpful, knowledgeable and professional. Definitely a 5-star hotel - without being over the top. The hotel was clean and comfortable and upon arrival, you immediately feel relaxed. It was seamless - from arriving at the hotel, to check in - being brought down to our room. We were in one of the Terrace Suites and it did not disappoint! We were wowed upon check in - 2 balconies and a living space and small details in the room that showed the attention to detail in the design (example - lantern provided to walk around at night or to light up your balcony). Everywhere you went, there was a view of the water. The pool and spa were great - highly recommend one of the outdoor baths! Our only complaint was that the food service staff was sub-par. We have dietary restrictions and the food service staff (we only dined at the Bar restaurant) did not seem to be trained to note this. We are allergic to eggs and dairy (it was noted when we booked dinner in the bar restaurant, verbally noted to the host and the server). Brown bread and butter were dropped off at our table (server said there was "probably" dairy in the brown bread). When I asked if dairy could be removed from some of the menu items, she did ask the chef and the kitchen could accommodate certain dishes. However, when dessert came, she handed us the menu and again seemed to forget that we had allergies to eggs and dairy (all desserts had dairy and/or eggs in them). She did ask the kitchen to see if they could had anything dairy and egg free after we reminded her. For a 5 star hotel, I would assume that the service standard flowed through to the bar restaurant. It happened again with breakfast (room service). We noted on the form that we had an egg and dairy allergy (no eggs), and both breakfasts' arrived with eggs. When we called to have this corrected, the service staff came to take away the food, but never returned with the corrected breakfast. We didn't call to follow up/complain as we didn't want to make more of a fuss, so we left it. This is the only reason why I'm giving 4 stars instead of 5. Everything else was beyond perfect.