The best restaurantsof italian in Malahide

13/06/2026: Very disappointing experience. I made a reservation for seven people through the restaurant’s website for 8:30 p.m. and received an email confirming that the reservation had been accepted. I replied immediately, thanking them and acknowledging the booking. When we arrived, the maître d’ informed us that we did not have a reservation. He asked how I had booked, and I explained it was through the website. He then told me that I had not responded to confirm the reservation. When I showed him my reply, sent only moments after receiving the confirmation email, he simply said he had been too busy to see it. What was most disappointing was the complete lack of accountability. There was no apology, no acknowledgement that this was their mistake, and no attempt to find a solution. When I asked what time they could seat us, the response was, “We’re very busy, maybe 9:30.” When we explained that was too late, he simply turned and walked away. Again, there was no apology, no effort to help, and no concern that a party of seven with a confirmed reservation had just been turned away. Fortunately, we crossed the road to Al Fresco, where the staff went out of their way to accommodate us despite us having no reservation. They found us a table, treated us exceptionally well throughout the evening, and turned what could have been a ruined night into a fantastic experience. We happily spent €450 there and left a €50 tip because the service was outstanding. As local residents, we were genuinely surprised by how poorly this situation was handled by Il Sorriso. Mistakes happen, but how you respond to them is what defines good hospitality. Unfortunately, on this occasion, there was none.

03/06/2026: What a night! Amazing food, service and the bill was just as good!