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06/07/2026: We have been regular customers here for years, so this was an incredibly disappointing experience. On Saturday night, my partner ordered a Chinese takeaway and was told there would be a 40-minute wait. That was absolutely fine with us. We went into The Phoenix for a couple of drinks while we waited. After around 45 minutes, I went in to collect the order, only to be told it hadn't even been started. I asked why we had been told 40 minutes if the order wasn't even on yet. Instead of an apology or even an explanation, I was immediately met with aggression. The lady serving repeatedly told me I was being rude. I asked her what I had actually said that was rude, but she couldn't answer. She just kept repeating that I was being rude, told me to "look how busy we are," and then said, "Cancel it if you want." So I did. The delay wasn't the issue. We completely understand that places get busy. A simple "I'm sorry, we're running behind" would have been enough. What wasn't acceptable was being made to feel like I had done something wrong simply for asking a reasonable question. This seems to be happening far too often nowadays, where customers are made to feel like they're the problem for raising a concern. That's not good customer service—it's dismissive and, in my opinion, a form of gaslighting. Rather than acknowledging the situation, I was made to question my own behaviour when all I had done was ask why our order wasn't ready. When my partner later spoke to Kim to explain what had happened, he was told that I was "consumed." That was equally disappointing. Instead of listening to a loyal customer, the situation was brushed aside. After years of supporting this business, we won't be back. Delays happen—we all understand that. But there is never an excuse for treating customers with hostility and then making them feel they're at fault for asking a simple, reasonable question. Bring Back Tracey!!

08/04/2026: Incredible food, Highly recommended

06/04/2026: Food is always lovely and reasonably priced, Definitely the nicest Chinese in town

05/03/2026: I had not here in 20, good restaurant. Good size portions

23/06/2026: Practically couldn’t make it out without vomiting. Shit

27/04/2026: Best vindaloo ever had and packed a punch, staff super friendly and will definitely be returning again

09/09/2026: Best Indian. Used to be. Not good now. Chicken like leather. Pity

29/08/2026: Excellent restaurant, the waiter was very friendly and gave us great advice on the spiciness level of the dishes. The bill took a little while to arrive, but otherwise perfect.

11/06/2026: Food was absolutely 💯 percent perfect staff nice place clean and not tat much of a wait definitely recommend

29/05/2026: Friendly staff good value good food

09/06/2026: Only had takeaway but food is amazing salt and chilli chicken balls the best in Dublin

29/03/2026: Really impressed with this Chinese takeaway! The food quality is consistently excellent—fresh, flavorful, and always cooked to perfection. The service is just as good, with quick preparation times and great attention to detail. The staff are always polite, friendly, and welcoming, which makes the whole experience even better. Highly recommend!

27/04/2026: Amazing food, always fresh always yummy, amazing staff, always friendly amazing drinks, cocktails, draft beer and Guinness. Coming here for 17 yrs and still love it. Great ladies nights of occasion and Xmas party nights.

09/04/2026: I got food poisoning from dining here with family on the 1st March. I had the pollo alla diavola. Would not recommend dining here to anyone after how sick I was from that dish

18/07/2026: Asked for chicken fillet burger meal, square cod and children’s nugget meal poor quality isn’t the word fish was like a brick handful of chips children’s meal was fine but how hard is it to make chicken nuggets avoid like the plague. Returned for a full refund which I got only thing that was positive about it. See photos attached

20/05/2026: One of the best fish and chips in ireland.I travel 40mins to get to this place to get my fish and chips.

06/09/2026: A great spot for a meal, a snack or just a coffee as we did this time. There is parking but it can be full at busy times.

28/08/2026: There were 5 waiters, 4 did nothing inside, one did nothing outside - talking to somebody. None of them came to the table to take the order, so i left.

22/06/2026: Amazing chipper and I highly recommend ⭐⭐⭐⭐⭐

12/05/2026: I’ve been a loyal customer here for over 10 years and the food has always been consistently very good, which is why I’ve kept coming back. That said, the customer service has become a real issue. On multiple occasions when I’ve had to call about incorrect orders, the way I’ve been spoken to has been rude, dismissive, and at times outright aggressive. It’s not acceptable to speak to customers like that, especially when they’re simply trying to resolve a mistake. I don’t expect perfection — errors happen — but I do expect to be treated with basic respect. After so many years of supporting this place, it’s genuinely disappointing to be made feel like a nuisance for raising a valid issue. I’m leaving this review in the hope that it’s taken on board, because the food is great, but the attitude towards customers really needs to improve.

15/09/2026: Chicken is lovely. Burgers dry need more sause in them.

07/08/2026: Fast service friendly staff, not wheelchair friendly

19/08/2026: The food was really really nice and especially the staff who introduced us all the dishes nicely and with patience

19/08/2026: The songs playing here are very Indian, which my friend really liked. The fish was delicious, and the waitress is the owner's daughter; you can ask her anything you don't understand about the food.

11/09/2026: Really tasty food, great portions, and excellent service. Everything was fresh and delicious. Would definitely come back again! ⭐⭐⭐⭐⭐

01/09/2026: This place was a complete letdown. 👎 The food quality was abysmal, practically inedible. 🤢 Service was nonexistent and rude, with staff showing zero interest. 😤 The atmosphere felt dismal and unwelcoming. Definitely avoiding this place in the future. 👎

04/05/2026: We miss you, please come back. We are lost without you.

25/04/2026: Was great a few years back. Gone to the dogs!

20/07/2026: Amazing food service is great thank you

06/07/2026: Nice food. Restaurant a bit dated needs a revamp